![]() For Anytime or Business Select® reward travel reservations: the points used for booking will be redeposited to the purchaser's Rapid Rewards® account, and any taxes and fees associated with the reward travel reservation will be converted into a Transferable Flight Credit™ for future use.CT), for Wanna Get Away® or Wanna Get Away Plus™ reward travel reservations (booked with points): If you do not cancel your reservation at least 10 minutes before the flight’s original scheduled departure time, any points used for booking will be forfeited, along with any taxes and fees associated with your reward travel reservation. Unfortunetly, any Wanna Get Away or Wanna Get Away Plus funds will be forfeited. No-Show Policy - If you don't cancel your reservation at least 10 minutes before the flight's original scheduled departure time, the value of Business Select or Anytime tickets will be refunded in the form of a Transferrable Flight CreditTM.If you purchased all or part of the reservation using a Southwest gift card or a Southwest LUV Voucher and canceled the reservation within 24 hours of booking, contact our Customer Service department at 1-800-I-FLY-SWA (1-80). ![]() For non-refundable reservations canceled within 24 hours of booking – If you cancel online at, through the app, or call us within 24 hours of booking, you can receive a refund of any fare (including Wanna Get Away and Wanna Get Away Plus) back to the original form of payment or choose to convert the airfare into flight credit (credit to be used toward future travel), assuming it was also canceled within 24 hours of booking and in accordance with the No-Show Policy.As long as you cancel your flight more than 10 minutes before its scheduled departure time, you will have the option to receive a refund to your original form of payment or flight credit for future use. Refundable – Our Anytime and Business Select fares are refundable.Funds are reusable as long as they were canceled in accordance with our No-Show Policy, which states that a flight must be canceled more than 10 minutes before its scheduled departure time. A flight credit with an expiration date on or before July 27, 2022, is expired in accordance with its existing expiration date. Travel booked using flight credits unexpired on or created on or after Jdo not expire and will show an expiration date until our systems are updated. Reusable – Funds from Wanna Get Away, Wanna Get Away Plus, Anytime, and Business Select fares can be used for future travel.Reusable (applied as flight credit toward a future trip) Please email any such comments to address does not accept complaints about air service, only comments about the web complaint form process.When canceling a flight, what's the difference between reusable and refundable? Fare If you use the web complaint form above, we would welcome any comments that you may have about that process. Send comments regarding this burden estimate or any other aspect of this collection of information, including suggestions for reducing this burden to: Aviation Consumer Protection Division, Office of the Secretary, W96-473, 1200 New Jersey Avenue, SE, Washington, D.C. ![]() All responses to this collection of information are voluntary, and will be provided confidentiality to the extent allowed by the Freedom of Information Act (FOIA). Public reporting for this collection of information is estimated to be approximately 15 minutes per response, including the time for reviewing instructions, gathering the data needed, and completing and reviewing the collection of information. The OMB Control Number for this information collection is 2105-0568. Note - Please only hit Submit once as our system sometimes takes a few moments to process your complaint.Ī federal agency may not conduct or sponsor, and a person is not required to respond to, nor shall a person be subject to a penalty for failure to comply with a collection of information subject to the requirements of the Paperwork Reduction Act unless that collection of information displays a current valid OMB Control Number.
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